Return & Exchange
Returns &
Exchanges
We want you to love every Horcun purchase. If something isn't quite right, we're here to help make the process simple and seamless.
Please review the return and exchange conditions below before placing your request. This helps us process your request quickly and provide you with the best possible assistance.
Return Window
Return or exchange requests should be submitted within the applicable return period mentioned with your order.
Product Condition
Items must be unused, unworn and returned in their original condition with packaging and tags intact.
Easy Assistance
Contact our customer care team with your order details and we'll guide you through the next steps.
Return Eligibility
We accept return or exchange requests only when the product meets the applicable conditions below.
- The product must be unused and unworn.
- The original packaging, tags and accessories should be preserved wherever applicable.
- The product should not have any signs of damage, alteration, washing or use.
- The request must be raised within the applicable return or exchange period.
- Products purchased under special offers or marked as non-returnable may not be eligible.
Exchange Policy
Want a different size or product?
If your order is eligible for exchange, please contact our customer care team with your order number and the reason for the exchange.
Exchanges are subject to product availability. If the requested replacement is unavailable, our customer care team will assist you with the available options.
Contact
Contact our support team with your order details.
Request
Tell us whether you need a return or exchange.
Review
Our team reviews your request and eligibility.
Resolution
We guide you through the next available step.
Items that may not be eligible
- Products that have been used, worn, washed or altered.
- Products returned without original packaging or tags, where applicable.
- Products damaged after delivery due to misuse or improper handling.
- Products specifically marked as non-returnable.
- Items purchased under certain promotional or clearance conditions, where stated at the time of purchase.
Refund Information
Once an approved return has been received and inspected, the applicable refund will be processed according to the original payment method and the terms applicable to your order.
Refund processing time may vary depending on the payment provider or bank. You will be informed once the refund has been initiated.
Return FAQs
How do I request a return?
Can I exchange my product?
Can I return a used product?
How long does a refund take?
What if I receive a damaged or incorrect item?
Need help with a return?
Our team is here to help you with returns, exchanges and any questions about your order.
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