We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Horcun48@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Horcun48@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Horcun48@gmail.com.

Return & Refund Policy

Thanks for purchasing our products at Horcun.com

In order to be eligible for a refund, you have to return the product within 24hrs from delivrey. The product must be in the same condition that you receive it and undamaged in any way.

You can return products purchased from Horcun.com within the specified return/exchange period of 24hrs

1. If you receive an incorrect or damaged product after delivery, please take pictures or record a video of the disputed item and share it with us as soon as possible. without picture and video your return request is not accepted.

2. Self-ship: please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. We will send you a confirmation as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.

   After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

   After we receive your item, our team of professionals will inspect it and process your refund.

   If the payment mode was Cash On Delivery (COD).Typically refunds take 3-5 Business days to get reflected in Bank Account.

   If the product is damaged in any way, or you have initiated the return after 1 calendar days have passed, you will not be eligible for a refund.

   If anything is unclear or you have more questions feel free to contact our customer support team.

   For any general query reach us Horcun48@gmail.com Working hours : Monday-Saturday 10:00AM to 6:00PM